Refunds:
We strive for transparency and fairness in all our deals. However, it’s essential for customers to carefully assess their needs before purchasing. If you find that a Cobone voucher no longer suits your requirements, consider gifting it to a friend or family member. While we are not responsible for the quality of services provided by merchants, we will do our utmost to assist you in resolving any issues. Refunds are generally not applicable, except in exceptional cases where Cobone reserves the right to offer store credit as a refund option.
Redemption:
Dubai Escapes acts as an intermediary between customers and third-party businesses. The businesses themselves are responsible for fulfilling the terms of Cobone vouchers. Please ensure you use your vouchers responsibly, as once redeemed, they cannot be reused. Late arrivals or failure to honor reservation times may result in the voucher being considered redeemed by the merchant.
Security:
Our website is secured with SSL and employs a secure payment gateway to safeguard your transactions. All data transfers are encrypted with up to 256-bit Secure Sockets Layer encryption. For inquiries regarding our security policy, please contact our customer support at [email protected].
Delivery Policy:
Dubai Escapes complies with UAE law and does not provide services or products to countries under OFAC sanctions. Multiple shipments may result in multiple postings to your monthly statement.
Website User and Member Agreement:
By accessing or using Dubai Escapes (“Site”), you agree to be bound by these Terms and Conditions. Users must be at least 18 years old and agree to use the Site for personal, non-commercial purposes only. Users are responsible for maintaining the security of their accounts and must not engage in any illegal or unauthorized activities on the Site.
User Content:
Users may post reviews, ratings, or other materials (“User Content”) on the Site. By posting User Content, users grant Dubai Escapes the right to use, copy, reproduce, and modify such content for lawful purposes. Dubai Escapes reserves the right to remove or delete any User Content that violates these Terms and Conditions.
Modifications:
Dubai Escapes reserves the right to modify these Terms and Conditions at any time. Your continued use of the Site after such modifications constitutes acceptance of the updated Terms and Conditions.
Privacy Policy:
Dubai Escapes collects and uses personal information in accordance with its Privacy Policy. Users consent to receiving communications from Dubai Escapes and agree to provide accurate and up-to-date information.
Reservations and Cancellations:
Dubai Escapes is committed to providing quality services. Users are responsible for adhering to reservation and cancellation policies set by merchants.
Fees and Charges:
Users will not be charged additional fees unless specified by the merchant. Dubai Escapes is not liable for any fees or charges imposed by merchants.
License:
Users are granted a limited license to use the Site in accordance with these Terms and Conditions. No other rights or licenses are granted.
Copyright and Trademarks:
All materials on the Site are protected by copyright and trademark laws. Users must not use or reproduce any materials without express permission from Dubai Escapes.
Hyperlinks:
Dubai Escapes is not responsible for the content of external websites linked to or from the Site. Links are provided for convenience only, and Dubai Escapes does not endorse or guarantee the accuracy of linked websites.
No Warranties:
Dubai Escapes makes no warranties regarding the accuracy or completeness of materials on the Site. Users access the Site at their own risk.
Review of Postings & Uploads:
Dubai Escapes does not review all communications and materials posted on the Site and is not responsible for their content. Users are solely responsible for their own postings and uploads.
Registration:
Users must register to access certain services on the Site. Dubai Escapes reserves the right to terminate user accounts for violations of these Terms and Conditions.
Term and Termination:
Either party may terminate user access to the Site at any time, with or without cause.
Liability:
Dubai Escapes and its affiliates are not liable for any damages or losses arising from the use of the Site or services provided by merchants.
Liability Release and Indemnification:
Users agree to indemnify Dubai Escapes and its affiliates against any claims or liabilities arising from their use of the Site.
Third-Party Rights:
Certain provisions of these Terms and Conditions may benefit third parties, who may enforce them directly.
Force Majeure:
Dubai Escapes is not liable for breaches of obligations due to circumstances beyond its control.
Contact Information:
For inquiries or feedback, users may contact Dubai Escapes via email or postal mail.
Tax:
All prices include VAT where applicable.
By using Dubai Escapes, you agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the Site.
